Refund Policy

Refund & Exchange Policy
Last Updated: August 1, 2025

At Cocfu, we strive for complete customer satisfaction. If you’re not entirely happy with your purchase, our refund and exchange policy ensures a hassle-free resolution.

Refund Policy
Eligibility for Refunds
✅ Full Refunds: Available within 30 days of delivery for unused, unwashed items with original tags and packaging.
✅ Partial Refunds: Issued for returned items showing signs of wear or missing tags (case-by-case basis).
❌ Non-Refundable Items: Gift cards, final sale items (marked "No Returns").

How to Request a Refund
Email service@cocfu.com with:

Order number

Product name & reason for return

Photos (if defective/damaged)

We’ll email a prepaid return label (if applicable) and instructions.

Once received, refunds are processed in 5–7 business days to your original payment method.

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchange Policy
Do You Offer Exchanges?
Yes! Exchanges are free within 14 days of delivery for:

Size/color changes (subject to availability).

Defective/wrong items shipped by us.

How to Request an Exchange
Contact service@cocfu.com with:

Order number

Desired replacement details

We’ll guide you through the return process and ship the new item once the original is received.

*Note: Exchanges outside the 14-day window require a new order.*

Damaged or Defective Products
If your item arrives damaged or flawed:

Do not discard the product – we may need photos or proof.

Email service@cocfu.com within 7 days of delivery with:

Order number

Clear photos/videos of the issue

We’ll arrange a free replacement or refund immediately.

Tip: Inspect packages upon delivery and report damage to the courier if visible.

FAQs
Q: How long do refunds take to reflect in my account?
A: 5–7 business days after we process the return (bank processing times may vary).

Q: Can I exchange an item in-store?
A: We currently operate online only. Exchanges must be mailed back.

Q: Who covers return shipping costs?
A: We provide free return labels for defective/wrong items. Otherwise, customers bear return costs unless stated otherwise.

Need help? Contact us at service@cocfu.com – we’re happy to assist!

Thank you for trusting Cocfu. Your satisfaction is our priority.